MANAGING COMPLEXITY IN LARGE-SCALE BUSINESS PROJECTS. A THEORETICAL MODEL

Frank RENNUNG, Daniela PASCHEK, Corina Monica DUFOUR, Anca DRAGHICI

Abstract


Mastering the complexity is a mission critical action of the future. Due to the actuality of the project Industry 4.0, no concrete methods and tools exist in organizational practice. The model with use cases and the potential applications of the Balanced Scorecard model are the only approaches described (from the theoretical perspective) in the literature. The main objective of the research is to present the design approach of a holistic complexity management model for usage in a large-scale business environment (the case of the information technology services outsourcing projects). The proposed model is highly interdisciplinary and it is based on a knowledge and wisdom base generating by previous researches in different fields and sciences. After the presentation of the research results achieved by the investigation of the further scientific disciplines which are relevant for being considered for complexity management in large-volume business situations there will be described the most important aspects (the criteria and tools developed) of the model definition. Finally, some conclusions and remarks will create the complete view of the research and the possibility of the practical exploitation of it.


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References


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