Ana Maria BRANEA, Sabina Alina POTRA, Adrian Pavel PUGNA, Marius GAMAN


The functionality of a dorm room and the productivity of the student work depends on the space arrangement considerations, yet the needs and desires of its user are seldom considered. Standard dorm-rooms house students with different workloads and schedules, space requirements and psychological needs. The present paper aims to design as efficiently as possible an ergonomic dorm room for Romanian students. For this purpose, the Kano methodology and the Quality Function Deployment (QFD) tool are used to discuss and determine the most relevant quality attributes.

Full Text:



Alam, H. and Khan, M.R., Ergonomics for Studio Apartment: Comfort and Efficiency within the Context of Bangladesh, Journal of Engineering Science, 9(2), 109-118, 2018.

Coulson J., Roberts P., Taylor I, University Trends: Contemporary Campus Design, Routledge, 2014.

Lobdell M., Study Less, Study Smart, Createspace Independent Publishing Platform, 2015.

Kano, N., Attractive quality and must-be quality. Hinshitsu (Quality, The Journal of Japanese Society for Quality Control), 14, 39-48, 1984.

Lin, S-P., Yang, C-L., Chan, I. and Shen, C., Refining Kano’s quality attribute-satisfaction model: A moderated regression approach, International Journal of Production Economics, 126, 255-63, 2010.

Liao, Y., Yang, C. and Li W., Extension Innovation Design of Product Family Based on Kano Requirement Model, ITQM – 3rd Information Technology and Quantitative Management Proceedings. Procedia Computer Scienc, 55, 268-77, 2015.

Potra, S.A, Izvercian, M., Pugna, A.P. and Dahlgaard, J.J., The HWWP, a refined IVA-Kano model for designing new delightful products or services, Total Quality Management & Business Excellence, 28(1-2), 104-17, 2017.

Matzler, K., Hinterhuber, H. H., Bailom, F., & Sauerwein, E., How to delight your customers, Journal of Product and Brand Management, 1996, 5(2), 6-18, 1996.

Nilsson-Witell L. and Fundin A., Dynamics of service attributes: A test of Kano’s theory of quality, International Journal of Service Industry Management, 16(2), 2005.

Berger, C., Blauth, R., & Boger, D., Kano’s methods for understanding customer-defined quality, The Centre for Quality Management Journal, Vol 2, 3-36, 1993.

Zhu, DS., Lin, CT., Tsai, CH., and Wu, JF., A study on the evaluation of customers’ satisfaction-the perspective of quality, 4th International Quality Conference, enter of Quality, University of Kragujevac, 309–324. 2010.

Park, YT., Jang, H., and Song, H., Determining the importance values of quality attributes using ASC, Journal of the Korean Society for Quality Management, 40(4), 589–598, 2012.

Witell L., Löfgren M. & Dahlgaard J.J., Theory of attractive quality and the Kano methodology – the past, the present, and the future, Total Quality management & Business Excellence, 24(11-12) Special Issue, 1241-1252, 2013.

Shen X.X., Tan K.C., and Xie M., An integrated approach to innovative product development using Kano’s model and QFD, European Journal of Innovation Management, 3(2), 91-99, 2000.


  • There are currently no refbacks.