ARTIFACT-BASED APPROACH TO IMPROVE INTERNAL PROCESS QUALITY USING INTERACTION DESIGN PRINCIPLES

Mircea FULEA, Melinda KIS, Diana BLAGU, Bogdan MOCAN

Abstract


In this paper we focus on improving the performance of internal processes, using interaction design principles, starting from a case report in the pharmaceutical industry. The contribution of the paper is twofold. To researchers, it introduces a conceptual framework that integrates the business artifact-oriented approach with interaction design principles into a structure that can be used to drive process improvement initiatives. To managerial audience, a case report is described, based on the conceptual framework, as an example of how to manage a process improvement initiative, from problem statement to solution design.


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