Andrei DRAGUT, Sabina POTRA


In the industry 4.0, global players as well as small and medium-sized companies embrace the digital transformation to improve their workforce scheduling process with the final scope of becoming more competitive and agile on the market. But the voice of the employee is seldom taken into consideration when designing human resource management applications. Thus, the present paper aims to determine the most important functionalities of a professional time recording and workforce management application that impact the business process by thoroughly analyzing the voice of the customer. To determine which functionalities should be integrated into the software product, the Kano Methodology and the Quality Function Deployment Tool have been used.

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