MANAGEMENT THROUGH PROCESSES IN SMES USING QUALITY 4.0.
Abstract
In our modern world being competitive is more challenging than ever and all the actions taken by companies leads around Industry 4.0. This paper proposes to implement a method that enhances the transition of SMEs to Industry 4.0 through Quality 4.0. Starting from SME’s processes and specific quality tools: Six Sigma, Pareto analysis, 5Whys, using recent industry findings, respectively the new principles of Quality 4.0, a sustainable strategy that may help transition of a SME through automation and digitalization to become a smart company has been focused. As a result of the study, an improvement of the performance indicators of the processes was observed, however, it is necessary to repeat the methodology until the proposed performance targets are reached.
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