CRITICAL ROLES IN BALANCING CUSTOMER EXPECTATIONS AND SOFTWARE PRODUCT DEVELOPMENT

Neculai BAGIU, Silvia AVASILCĂI, Letiția LUCESCU

Abstract


The disparity between customer expectations and software development methodologies is a prevalent challenge. This exploratory study capitalizes the authors' practical and theoretical expertise, to underscore the necessity of investigating the critical roles essential for balancing customer expectations and software development based on Agile methodology within the context of organizational agility, as reflected in the literature review. The results of this study shed a light on the complexities of product development, allowing organizations to increase business organizational agility while balancing developing software and product customer expectations.


Full Text:

PDF

References


Jorgenson, D. W., Information technology in the US Economy, The one-hundred thirteenth meeting of the American Economic Association, New Orleans, LA, 2001.

Lucescu, L, Avasilcăi, S., Bagiu, N., Organizational Agility: Business and Technical Perspectives, The 17th Romanian Textiles and Leather Conference – CORTEP 2018, Iași, 7-9 November 2018.

Spundak M., Mixed agile/traditional project management methodology - reality or illusion?, 27th IPMA World Congress, pages 939-948, 2014.

Cockburn A., People and Methodologies in Software Development, Doctoral Dissertation, University of Oslo, Oslo, Norway, 2003.

Iivari, J., Hirschheim, R. & Klein, H. K. A dynamic framework for classifying information systems development methodologies and approaches. Journal of Management Information Systems, 17(3), 2000.

PMI, PMBOK 5th, page 579, Pennsylvania, USA: Project Management Institute, 2016.

Cunningham, W., Retrieved from Manifesto for Agile Software Development: http://www.agilemanifesto.org/, SCRUMstudy SBOK Guide page 35 Pheonix, Arizona, 2014.

Bagiu N., Avasilcăi S., Alexa L., Pîslariu M., Balancing contrasting approaches to develop an online community: The case of Cre@tive.biz, Proceedings of 6th RMEE International Management Conference: Performance Management or Management Performance, Cluj-Napoca, Todesco Publishing House, ISSN: 2247 – 8639, pp. 572-577, 2018.

Zaitev A., Gal U., Tan B., Reviewing the role of the Agile Manifesto and Agile Methods in Literature, Twenty-fourth Americas Conference on Information Systems, New Orleans, USA, 2018.

Birkinshaw, J., & Ridderstråle, J., Fast/Forward: Make Your Company Fit for the Future (ebook), ed. Stanford, California: Stanford Business Book, Stanford University Press. 2017.

Zhang, D. Z., Towards theory building in agile manufacturing strategies- case studies of an agility taxonomy. International Journal of Production, 131(1):303-312, 2011.

Bessant, J., Knowles, D., Francis, D. Developing the agile enterprise, International Journal of Technology Management, 119(2):380-391, 2012.

Lucescu, L., Avasilcăi, S., Strategy, People, Organizational Structure - Pillars and Factors of Organizational Agility, Review of Management and Economic Engineering, ISSN:1583-624X, Vol.19, no.2, p. 221- 232, 2019.

Lucescu, L., Avasilcăi, S., Issues, Common Errors and Barriers to the Development of Agility in an Organizational Context, Proceedings of the 7th International Management Conference, “Management Challenges Within Globalization”- Special Edition In Memoriam Professor Ioan Abrudan, September 2020, Cluj-Napoca, Romania- Todesco Publishing House, ISSN 2247 – 8639 ISSN-L = 2247 - 8639, p. 369-377,

Bagiu N., Avasilcăi S., Rusu B., Traditional Vs. Agile: The Challenge Mindset Shift in Project Management, Review of Management and Economic Engineering, vol 21, no. 4, 301-311, 2023.

Juricek, J. Agile Project Management Principles, Lecture Notes on Software Engineering, 2(2), 172 – 175, 2014.

Dyba, T., Dingsøyr, T., Empirical studies of agile software development: A systematic review, Inform. Softw. Technol., doi: 10.1016/j.infsof.2008.01.006, 2008.

Bagiu N., Research in hybrid project management methodologies for IT industry, Doctoral Dissertation, “Gheorghe Asachi” Technical University of Iasi, Iasi, Romania, 2023.

Moisescu, I., Titu, A.M., Efficiency and effectiveness through the lens of Communication quality management at the level of a Central public authority, Series: Applied Mathematics, Mechanics, and Engineering, Vol. 66, Issue II, 2023.

Lucescu, L., Avasilcăi, S., & Bagiu, N. Critical roles in balancing customer expectations and software product development: a business perspective. Annals of the University of Oradea: Facsicle of Management & Technological Engineering, (1), 2023.

Dragoi, G., Draghici, A., Rosu, S. M., Radovici, A., Cotet, C. E. Professional risk assessment using virtual enterprise network support for knowledge bases development. In ENTERprise Information Systems: International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part II (pp. 168-177). Springer Berlin Heidelberg, 2010.

Riel, A., Draghici, A., Draghici, G., Grajewski, D., Messnarz, R. Process and product innovation needs integrated engineering collaboration skills. Journal of Software: Evolution and Process, 24(5), 551-560, 2012.

Harpan, I., Draghici, A. Debate on the multilevel model of the human capital measurement. Procedia-Social and Behavioral Sciences, 124, 170-177, 2014.


Refbacks

  • There are currently no refbacks.


JOURNAL INDEXED IN :