APPLICATION OF ERGONOMICS TOOLS IN THE USE OF TOURIST ATTRACTIONS

Teodora Maria PĂNOIU, Șerban NEDELCU, Vasile PADUREANU, Maria Cristina CANJA, Magdalini TOUPEKTSI

Abstract


There is an absence of ergonomic study in tourist attractions in the specialized literature. The purpose of this study is to assess how tourists use and perceive the ergonomic experience of attractions based on reviews found on Google Maps. For the current study we examined a total of 3302 reviews from six popular tourist attractions from Brasov. The first part involved analyzing the reviews to determine the frequency of established words. Pareto diagrams were created in the second phase to help comprehend the data that was collected. Tourists tend to use eight terms most frequently: visiting, staff, kind, language, friendly, information, hall, and space. The analysis of the tourist’s experience presents a chance to enhance the ergonomics of tourism destinations.


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