Email the author THE FUTURE OF PUBLIC ADMINISTRATION IN ROMANIA. PERSPECTIVES ON INTERACTING WITH THE PUBLIC THROUGH ARTIFICIAL INTELLIGENCE
Abstract
Artificial Intelligence (AI) is one of the most revolutionary and fascinating technological innovations of the last century. From its first theoretical approaches in scientific research to its practical application in various areas of our lives, AI has come an impressive way, radically transforming the way we interact with technology and the world around us. Among the most interesting and promising applications of artificial intelligence is that of conversational intelligence. The use of such features in interacting with the citizens in public administration can bring many benefits, including improved efficiency, increased transparency and easier access to information and services. The present research aims to analyse the relationship between the user and the virtual assistant in the context of the digitized interaction between citizens and public administration. Following the application of a questionnaire, 255 responses were analysed in order to establish the profile of the citizen who would use this type of service, referring to socio-economic parameters but also to the specific degree of trust in AI.
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