FROM BLUEPRINT TO PRACTICE: APPLYING PROCESS MAP METHODOLOGIES IN ROAD FREIGHT TRANSPORT ORGANIZATIONS—A CASE STUDY APPROACH

Alexandra-Florina IAMANDII, Aurel Mihail TITU, Camelia Cristina DRAGOMIR-PANZARU

Abstract


Process mapping, a technique mostly used in manufacturing facilities, has become quite widespread as not only a tool for gaining visibility in how processes work together to achieve a common objective, but also for identifying inefficiencies and areas for improvement. Considering the dynamic context of today’s world and the need to apply competitive strategies to survive in this specific industry, process mapping proves to be a viable approach. Takin into account that this technique is not designed for the service industry, a proper methodology on how to apply it in a road freight transport organization is needed. Step by step, this piece of work guides and showcases the elaboration of a process map in a road freight transport organization.

Full Text:

PDF

References


Tuggle, F.D., Goldfinger, W.E., A methodology for mining embedded knowledge from process maps, https://journals.sagepub.com/doi/abs/10.3233/HSM-2004-23101

Madison, D., Process Mapping, Process Improvement, and Process Management, Paton Professional, 978-1-932828-39-9, California, 2004.

Antonacci, G., Lennox, L., Barlow, J., Evans, L., Reed, J., https://bmchealthservres. biomedcentral.com/articles/10.1186/s12913-021-06254-1

Damelio, R., The Basics of Process Mapping, CRC Press, 978-1-56327-376-6, United States of America, 2011.

Kalman, H.K., Process Mapping: Tools, Techniques & Critical Success Factors, https://onlinelibrary.wiley.com/doi/abs/10.1111/j.1937-8327.2002.tb00265.x

Flores, E., Ortiz, D.A., Process Mapping as a tool for improvement, https://www. researchgate.net/publication/369031313_Process_mapping_as_a_tool_for_improvement

Sanders, D., Ross, B., Coleman, J., The Process Map, https://www.tandfonline.com/ doi/abs/10.1080/08982119908919275

Harmon, P., Business process change: a business process management guide for managers and process professionals, Morgan Kaufmann, 9780128158487, Cambridge, USA, 2019.

Lin, D.Y., Huang, C.C., Ng, M., The coopetition game in international liner shipping, https://www.researchgate.net/ publication/317031730_The_coopetition_game_in_international_liner_shipping

Antonacci, G., Reed, J.E., Lennox, L., Barlow, J., The use of process mapping in healthcare quality improvement projects, https://pubmed.ncbi.nlm.nih.gov/29707978/

Klotz, L., Horman, M., Bi, H.H., Bechtel, J., The impact of process mapping on transparency, https://www.emerald.com/ insight/content/doi/10.1108/17410400810916053/full/html

Heinrich, B., Henneberger, M., Leist, S., Zellner, G., The process map as an instrument to standardize processes: design and application at a financial service provider, https://link.springer.com/article/ 10.1007/s10257-007-0064-y

Keane, J.P., Barber, K.D., Munive-Hernandez, J.E., Towards a learning organization: the application of process-based knowledge maps to asset management (a case study), https://onlinelibrary.wiley. com/doi/abs/10.1002/kpm.277

Arias, M., Saavedra, R., Marques, M.R., Munoz-Gama, J., Sepulveda, M., Human resource allocation in business process management and process mining, https://www.emerald.com/insight/content/doi/10.1108/md-05-2017-0476/full/html

Moisescu, I., Aposto, E.I. Tertereanu, P., Tîțu, A.M., Elaborating processes map for a central public authority, https://atna-mam.utcluj.ro/index.php/Acta/article/view/2006/1591

vom Brocke, J., Rosemann, M., Handbook on Business Process Management 1, Springer, 978-3-642-00415-5, Berlin, 2015.

Navarro, P., Exploring Process Management as a Means for Greening Road Freight Transport, https://www.diva-portal.org/smash/get/diva2:1370847/FULLTEXT01.pdf

Dumas, M., La Rosa, M., Mendling, J., Reijers, H.A., Fundamentals of Business Process Management, Springer, 978-3-642-33142-8, Berlin, 2013.

Boguslauskas, V., Kvedaraviciene, G., Difficulties in identifying company’s Core Competencies and Core Processes, https://www.inzeko.ktu.lt/index.php/EE/article/view/11628

Melao, N., Pidd, M., A conceptual framework for understanding business processes and business process modelling, https://0d10gx394-y-https-onlinelibrary-wiley-com.z.e-nformation.ro/doi/full/10. 1046/j.1365-2575.2000.00075.x

Reis, V., Macedo, P., Mapping and evaluating the complexity of information flows in freight transport chains, https://www.tandfonline.com/doi/abs/10.1080/03081060.2019.1675312

Neamțu, G., Dragomir, M., Tîțu, A.M., Oprean, C., Quality and quality management in ecological automotive transport – opportunities and perspectives, https://atna-mam.utcluj.ro/index.php/Acta/article/view/1746


Refbacks

  • There are currently no refbacks.


JOURNAL INDEXED IN :