HOW MATURE IS REVERSE LOGISTICS? – CONCEPT OF THE PROCESS AND RESOURCE ORIENTED MATURITY MODEL

Monika KOSACKA-OLEJNIK, Karolina WERNER-LEWANDOWSKA

Abstract


The paper presents background of reverse logistics maturity model. According to conducted theoretical research and own observations, it was stated, that the level of reverse logistics maturity depends on processes and resources used by those processes. The aim of this paper was to provide cross company valid maturity model for reverse logistics assessment which will be oriented on process and resources, considering various aspects of reverse logistics. The roots of the model lie in CMMI. Reverse logistics maturity model has become original approach in the field of logistics maturity research.

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References


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