ASPECTS ON THE ANALYSIS AND QUANTIFICATION OF THE QUALITY OF PRODUCTS, WORKS AND SERVICES (II)

Abstract

The article discusses a new concept of production and quality management, namely the concept of Products / Works / Services (P/W/S), much more comprehensive than the usually used in the literature, that of goods and services. The article presents and analyzes a relevant method of analyzes and quantification of the quality of Products / Works / Service, namely the Diagram of Quality Circles (DQC). This method highlights and  analyzes 3 important components of quality: quality of use (qU) - is the quality required by the beneficiary; quality of the conception (qC) - is the projected quality; quality of the manufacture (qF) - is the quality of execution itself. Based on these 3 components of quality and implicitly of the inconsistencies between them, 7 areas of nonconformities are defined and analyzed. Each of these areas is characterized and analyzed in terms of the implicit consequences on the quality of a Product / Work / Service. They are also defined mathematically. In direct connection with the Diagram of Quality Circles, the article presents and analyzes the mechanism of an apparent economic paradox from the point of view of the choice of a P/W/S by the client.