ELABORATING PROCESSES MAP FOR A CENTRAL PUBLIC AUTHORITY

Iuliana MOISESCU, Eliza Ioana APOSTOL, Petrică TERTEREANU, Aurel Mihail ȚÎȚU

Abstract


Improving the quality of public services is a general goal of every European citizen. The cluttered files, full of documents required of citizens to obtain an opinion issued by public institutions, are justified by the existence of procedures developed by central public authorities. These procedures, in most cases, converge towards an institutional deadlock by exceeding the deadlines for issuing the requested opinions, constantly generating dissatisfaction among the beneficiaries of public services. In this context, we set out to address an issue that has its roots in entrepreneurship and comes from the business sphere. Thus, this paper focuses on areas of Quality Management and the analysis of existing processes at the level of a central public authority. The paper will address the necessary steps of process map-making will present the benefits of developing such a map for a central public authority.


Full Text:

PDF

References


ASRO, Sisteme de management al calității- Principii fundamentale și vocabular. SR EN ISO 9000. București, România: ASRO, 2015.

Severance, F. L. System modelin and simulation. West Sussex, p. 14, Chichester: John Wiley & Sons Ltd., 2001

Weske, M., Business Process Management - Concepts, Languages, Architectures. pp. 23, Heidelberg, Germany: Springer Science+Business Media, 2007.

ASRO, ISO 9001:2015 - Sisteme de management al calității, p.20, Standard ISO, București, 2015.

ASRO, ISO 9001:2015 - Sisteme de management al calității. p.19, Standard ISO, București, 2015.

Rosing, M. von., Scheer, A.-W., & Scheel, H. von., The Complete Business Process Handbook, Body of Knowlwdge from Process Modeling to BPM (Vol. I), pp. 162, Morgan Kaufmann, Burlington, United States, 2014.

Huff, A. S., & Jenkins, M. Mapping Strategic Knowledge., pp. 22, London, SAGE Publications Ltd., 2002.

Rosing, M. von., Scheer, A.W., Scheel, H. von., The Complete Business Process Handbook, Body of Knowlwdge from Process Modeling to BPM (Vol. I), pp. 163, Morgan Kaufmann, Burlington, United States, 2014.

Huff, A. S., & Jenkins, M. Mapping Strategic Knowledge., London, SAGE Publications Ltd., 2002.

White, D., Knowledge Mapping and Management. Lincon – UK, IRM Press -Integrated Book Technology, 2002.

White, D., Knowledge Mapping and Management. Lincon – UK, IRM Press -Integrated Book Technology, 2002.

Parlamentul României, Legea nr. 52/2003 privind transparenta decizionala în administraţia publică:

https://legislatie.just.ro/Public/DetaliiDocument/41571, preluat pe 14.05.2022.

Guvernul României, Ordonanță de Urgență nr. 189/2008 (*actualizată*) -privind managementul instituţiilor publice de cultură. Legislație, București. Monitorul Oficial, https://legislatie.just.ro/Public/DetaliiDocument/99863, preluat pe 14.05.2022.

Parlamentul României. Legea nr. 120/2006 -monumentelor de for public. legislație, București: Monitorul Oficial, https://legislatie.just.ro/Public/DetaliiDocument/71534, preluat pe 14.05.2022.

Parlamentul României, Legea nr. 422 din 18 iulie 2001 (**republicată**) - privind protejarea monumentelor istorice, legislație, București: Monitorul Oficial, https://legislatie.just.ro/Public/DetaliiDocument/29761, preluat pe 14.05.2022.

Parlamentul României, Legea nr. 311 din 3 iulie 2003 (*republicată*)- muzeelor și a colecțiilor publice, legislație, București: Monitorul Oficial,

https://legislatie.just.ro/Public/DetaliiDocument/45161, preluat pe 14.05.2022.

ASRO, Sisteme de management al calității - Principii fundamentale și vocabular. SR EN ISO 9000, București, România, 2015.

ASRO, ISO 9001:2015 - Sisteme de management al calității. p.19, Standard ISO, București, 2015.

Dumas, M., La Rosa, M., Mendling, J., & Reijers, H. A., Fundamentals of Business Process Management, Second Edition. Springer Berlin, Heidelberg: Springer, 2018.

Oprean, C., Țîțu, A. M., Managementul calității, Editura Universităţii Lucian Blaga din Sibiu, 2007.


Refbacks

  • There are currently no refbacks.


JOURNAL INDEXED IN :