Email the author ELABORATING PROCESSES MAP FOR A CENTRAL PUBLIC AUTHORITY
Abstract
Improving the quality of public services is a general goal of every European citizen. The cluttered files, full of documents required of citizens to obtain an opinion issued by public institutions, are justified by the existence of procedures developed by central public authorities. These procedures, in most cases, converge towards an institutional deadlock by exceeding the deadlines for issuing the requested opinions, constantly generating dissatisfaction among the beneficiaries of public services. In this context, we set out to address an issue that has its roots in entrepreneurship and comes from the business sphere. Thus, this paper focuses on areas of Quality Management and the analysis of existing processes at the level of a central public authority. The paper will address the necessary steps of process map-making will present the benefits of developing such a map for a central public authority.
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