CONTRIBUTIONS ON THE DESIGN OF TECHNO-ECONOMIC INDICATORS IN THE FRAMEWORK OF INTEGRATED SERVICE OF LOCAL AND ZONAL INTEREST

Dorin-Vasile DEAC-ȘUTEU, Aurel Mihail ȚÎȚU

Abstract


Public administrations in the EU need to rapidly increase their efficiency and quality of services. They are gradually applying the principles of public management and quality management to improve performance, using various institutional and administrative capacity building techniques to help national economies. The experience of the pandemic, the prolonged economic crisis, the lack of trust in public officials and institutions and the effects of demographic change can be mitigated by applying modern ICT-based methods that can ensure the quality of management decisions. Administrative simplification is a long-term process, and to meet citizens' expectations, a series of interventions are needed that can be implemented immediately and have a visible impact, measurable with modern tools. The article includes research, analysis and quantitative and qualitative indicators to assess some of the most typical implementation processes in the work of the most relevant local, regional and area public service providers.

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