ASSESSMENT OF STUDENT FEEDBACK METHODS AND THE ENHANCEMENT OF FACULTY PERFORMANCE IN HIGHER EDUCATION

Gabriella FARKAS, Georgina Nóra TÓTH, András HORVÁTH, Zoltán SEBÁN

Abstract


In this article we deal with quality measurement, which is one of the key parts of the quality assurance process in Higher Education. There are several documents that establish important and fundamental guidelines, but the regulation of processes and procedures for implementation depends on the institutions. It is therefore a uniform requirement that higher education institutions carry out regular and effective surveys, achieving high participation rates. Therefore, the Universities and other Higher Education Institutions use different quality assurance systems to control their processes. These processes have changed in our country in the past two decades. Our aims are to present the main stages of this development, as well as the peculiarities and operation of the student satisfaction survey developed because of the process. Nowadays there is no uniform and defined methodology for measuring student satisfaction in Hungarian Higher Education. Significant differences can be observed between Higher Education Institutions (HEI) regarding the processes and measurement tools of student satisfaction measurement, the frequency of measurements, and the method of their implementation. The subject of our research is a special tool for satisfaction measurements: the student review questionnaire of teaching work, which examines satisfaction with education and teaching work through student feedback. However, practical experience shows that most of the processes developed for student review need to be improved; we also examined the reasons for this.

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